If you have purchased a product or service through one of our websites and you suspect the security of data or information provided has been compromised, via phishing or any other means we suggest changing your password and warning your financial institution that no your personal data may have been compromised.
We treat any information you supply us in accordance with Privacy laws and with the utmost confidentiality. We only share your information with our service providers essential in supplying any services you may have purchased through our digital sites. You can read how we safeguard your personal information and Privacy on our Term and Conditions (link) page. If you have any concerns about your Privacy please contact us.
Reporting Cyber Security Issues
We invite you to draw to our attention any Security or Privacy concerns relating to any of the Destination Travel websites and digital services or our web servers. You can email us on the Contact us (link) page or send us an encrypted message. We will respond to acknowledge your report and may request additional information as part of our investigation of the problem. If you believe we have not received your email, please re-send after three days.
To protect the privacy of our users and also to protect the integrity of our own Cyber Security Destination Travel will refrain from disclosing, discussing or confirming Security concerns until we have completed our investigation of the concern and potentially fixed or updated any problems or threats which may have been found to actually exist.
Destination Travel appreciates and values Cyber Security researchers bringing to our attention security concerns regarding our websites, digital products or web servers.
Destination Travel deals with requests from government agencies in accordance with laws prevailing in the countries we operate in, or where our web servers are located in. Requests for information, will only be complied with if we are legally bound to provide this information. Otherwise we regard this as an intrusion into our Customers, Suppliers and Business associates rights to privacy. If you are a law enforcement agency requiring information from us use our Contact us page.
Members of the media requiring information about Destination Travel or any of its digital services please use our Contact us (link) page.
Warnings and Tips
If you receive an unsolicited email claiming to come from Destination Travel, or one of our digital services, or receive a call claiming to come from us you may be the target of a scam. Until you are certain we have contacted you (which is unlikely unless you have purchased a product), then do not give financial account details or passwords. Scammers and hackers target both potential customers and websites and use many devices to obtain private information via fraudulent emails, fake pop-up ads, text messages, instant messages and sometimes phone calls and voicemail. Do not be tricked into sharing personal information. Cyber fraudsters can easily duplicate or spoof email addresses, phone numbers so receiving an email purporting to come from us (or anyone) is no guarantee it actually has. Phone calls can also to spoofed, so if in doubt hang up.
Did you receive a fraudulent email or text message?
Fraudsters can copy messages, use unauthorized logos and duplicate authentic messages with embedded links to a fraudulent digital site. If you suspect fraud, do not click on the link, but rather type the websites URL into the browser. If it genuine, it will go to the correct website, if it fraudulent the site may not exist. If you have doubts about authenticity, do not follow links and do not open attachments, particularly if they were unsolicited or suspicious.
Warning signs about Cyber Security
Usually scammers are not as clever as they imagine and there are obvious warning signs. Here are some of them:
Sender’s contact details (email address or phone numbers) don’t match the actual company.
Your personal details are different from those you normally use. Such as name spelt incorrectly, spelling in lower case only or upper case, or other details wrong such as phone number etc.
Many phishing emails are simply addressed to ‘Dear Customer’ or look obviously ‘cut and pasted’. Genuine companies will address you correctly in messages.
If you do click on a legitimate looking link and it connects to a different company or page, it is most likely fraudulent, rather than a mistake. You should immediately close the link.
Professional companies usually have professional looking communication, so if you receive something which looks radically different from their usual communication, it may be someone fraudulently trying to copy their style.
Communication requesting personal information, financial account details or password verification are highly suspicious.
Unsolicited communication, with attachments or telling you you have won something are suspect.
Please report any phishing emails you receive claiming to be from Destination Travel - we would like to know about it, so we can stop it. Use our Contact us (link) page. Please provide us with as much information as you can, without actually forward it to us.
Protecting Security Information
Destination Travel wants all users to have a happy experience using our sites, so we genuinely want your Cyber Security activities to be private and safe. If you are concerned about sending us security sensitive information by email, you are welcome to encrypt it.
Remember Cyber Security Rule No. 1: “if in doubt, throw it out”.
Contact Destination Travel about any Cyber Security issues
Destination Travel is very serious about Cyber Security so this page explains how Destination Travel deals with Cyber Security related matters including law enforcement, reporting Cyber Security issues to us and how Customers, Suppliers, the Media and General Public may bring concerns to our attention. Many Cyber Security concerns can be avoided by not opening, and then deleting phishing emails, ignoring ‘free ticket’ scams, deleting ‘fraudulent invoices’ and refusing to take fake travel agency calls.